Otrs developer manual

 

 

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((OTRS)) Community Edition is a Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your OTRS 3.3 OTRS::ITSM 4. Next. Customizing your OTRS setup with javascript is pretty easy. All you There is a detailed description of the XML Config Options in the OTRS Developer Manual. This article shows you how to create a custom Config item class in OTRS. There are five types of configuration items (CIs)available in OTRS by default which are Computer, Hardware, Network OTRS 3.0 - Developer ManualCopyright 2003-2010 OTRS AGRen Bakker, Hauke Bttcher, Stefan Bedorf Other products mentioned in this manual may be trademarks of the respective manufacturer.

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